FAQ

>Home >FAQ

E BIKE WARRANTY

1 year warranty on all electronic parts (including battery, motor, controller, display, lights)

2 year warranty on the bike frame Apart from manufacture defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, spokes, freewheel, tire puncture etc) are not included in the warranty but maybe replaced on a case by case basis within the first 6 months.

Our bikes are water resistant but not waterproof. Water damage is not covered under warranty.


RETURN POLICY

We assess each refund and/or return enquiry on a case by case basis. Depending on the case you may be entitled to a replacement or refund.

1. When seeking a return on a product, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Merchandise Authorisation (RMA Number) and instructions on how to return your goods, with which you must comply.

2. Once the product has been received we will either inspect your goods or investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

3. Refunds will be issued using the payment method used for purchase.

4. We aim to process refunds and replacements within 3 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.


privacy POLICY

We collect personal information from you, including information about your: 

name

contact information

location

interactions with us

billing or purchase information

We collect your personal information in order to reply to enquiries and to sell our products. Providing some information is optional. If you choose not to enter contact or billing information, we'll be unable to reply to enquiries or complete sales. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at sales@cruzebikes.nz, or 028 85138099.

Use of cookies on Cruz E Bikes website:

Cookies are small text files that are placed in your browser by the websites you visit. They are widely used to help users navigate websites efficiently, to perform certain functions on the sites, and/or to provide site owners with information about how their sites are used.

We use cookies on our site where they are required for particular features to work – for example, if you are a logged in user, to allow you to remain logged in whilst you complete certain tasks. 

To disable all cookies:

Most web browsers will allow you to set some control over cookies in your browser settings. This includes deleting them from your browser or disabling them altogether. If you do choose to set your browser to disable all cookies, this may affect your ability to use some of the features on our site. To learn more about cookies and how you can manage them in your web browser, visit: www.allaboutcookies.org or www.aboutcookies.org


Top

© Copyright Cruz E Bikes
Tauranga, New Zealand